In the most straightforward words, the net promoter score means how willing your customers are to introduce you (your business)…
A great onboarding experience will reassure consumers that they made a good decision. It will also increase their retention over…
Imagine a world where people enjoy talking to customer support representatives. Families gather around the phone before dinner, anticipating an…
Would you think customers prefer live chat or phone calls? These are two main channels to support customers. Customers love…
What is customer experience? The customer experience results from a set of emotional or logical perceptions during any direct or…
The Digital revolution has resulted in increasingly knowledgeable and demanding consumers. Modern companies should emphasize a unique approach to customer…